Ondar Community and Safety Guidelines

Last updated: October 28, 2026
Effective date: October 28, 2026

These Guidelines apply to the Ondar website, applications, profiles, Stories, maps, plans, messages, media, voice features and other services operated by Waystar Communications LLC d/b/a Ondar (collectively, “Ondar”). They form part of Ondar’s Terms of Service.

1. Adults only

Ondar is only for people who are at least 18 years old and have reached the age of legal majority where they live. Do not create an account, access Ondar or appear in content on Ondar if you are under 18.

If you believe a minor is using Ondar or appears in sexual content, report it immediately to safety@ondar.co. Do not download, forward or attach suspected child sexual abuse material to an email. Provide only the account, profile, message or other information needed for us to locate it. Ondar may preserve and report apparent child exploitation to the National Center for Missing & Exploited Children and law enforcement as required or permitted by law.

2. Respect, consent and privacy

Treat every person with dignity. Consent must be voluntary, informed, specific and ongoing, and it may be withdrawn at any time. A match, message, prior encounter or prior consent never means continuing consent.

Do not:

• threaten, harass, bully, stalk, intimidate or encourage violence or self-harm;
• discriminate or promote hatred based on race, ethnicity, nationality, religion, disability, sex, sexual orientation, gender identity or another protected characteristic;
• disclose another person’s identity, address, workplace, location, contact details, health information, sexual orientation or other private information without permission, including “outing” or doxxing;
• impersonate another person or organization, misrepresent your age or identity, or create deceptive accounts;
• record, screenshot, save, repost or distribute another person’s private or intimate content without permission;
• send unwanted sexual content, pressure anyone for sex or images, or engage in sexual exploitation;
• upload real or digitally created intimate imagery of a person without that person’s consent.

Ondar may link accounts internally for safety, security and enforcement. A block may apply across linked accounts without revealing that link to another user. Do not use another account to evade a block, suspension or other restriction.

3. Stories and sexual content

Stories. Stories are temporary photos or short videos that a person shares with their Circle or with eligible people nearby. Every Story is reviewed before it becomes visible. Regardless of the audience selected, every Story must be suitable for a public-facing space and may not contain nudity, pornography, visible genitals, sexual acts or other sexually explicit content.

Only post a Story that you have the right to share. Obtain permission from each identifiable person shown or heard before posting it, and respect privacy, copyright and publicity rights. Do not secretly record anyone. Audience controls and temporary availability do not guarantee confidentiality or prevent viewers from capturing, preserving, reporting or redistributing content.

Other public areas. Profiles, profile photos, maps, plans, places, events and group names may not contain nudity, pornography or sexually explicit content. Profile photos are screened before they are shown.

Private chats. Ondar is not a place to send sexual content to someone who has not asked for it. Unsolicited sexual images or messages are prohibited and can lead to removal from Ondar. Private messages and media between adults must be lawful and wanted by every recipient. Photos sent in chat are screened automatically; content that involves a minor or is illegal is removed and may be reported to the authorities.

If it happens to you. Report or block from inside the chat. Our team reviews every report within 24 hours.

View-once and expiring features do not guarantee that content cannot be captured, kept or reported.

4. Prohibited conduct

You may not use Ondar for:

• trafficking, exploitation, commercial sexual services or arranging payment for sexual activity;
• scams, extortion, blackmail, fraud, money solicitation or deceptive investment or cryptocurrency activity;
• sales or promotion of illegal drugs, weapons, counterfeit goods or other unlawful products or services;
• spam, mass solicitation, unauthorized advertising, bots, scraping, automated account creation or collection of user information;
• malware, phishing, credential theft, unauthorized access or interference with Ondar;
• organizing or committing illegal acts, violence or conduct that creates a credible risk of harm;
• evading moderation through coded content, alternate accounts or repeated uploads.

5. Photos, videos, voice and moderation

Content may be reviewed through automated image and video moderation and by authorized human reviewers. Photos and videos remain unavailable to other users while awaiting approval. Ondar may remove, restrict, blur, preserve or refuse content that violates these Guidelines, the Terms or law. Moderation reduces risk but does not guarantee that every harmful item will be detected.

Messages are stored on Ondar’s servers and are not end-to-end encrypted. Content reported for safety may be preserved beyond its ordinary expiration while Ondar reviews the report, prevents abuse or meets legal obligations.

6. Reports, Story mutes and blocks

Use the options on a Story to report or mute it as indicated in the interface. Muting controls what you see; it does not itself send a safety report or guarantee enforcement. Use Report when you want Ondar’s safety team to review possible rule-breaking. You may also use the in-app Report and Block tools or contact safety@ondar.co. Include the relevant username or OnPin, approximate date, feature involved and a concise description. Do not attach illegal imagery.

When a Story is reported, Ondar may restrict its availability while authorized reviewers examine the Story, the report, relevant account and moderation history, and the limited evidence needed to assess the concern. Depending on the findings, Ondar may leave the content unavailable, remove it, warn the user, restrict a feature, suspend or terminate an account, preserve evidence or make a legally required report. Urgent safety risks are prioritized. The person who submitted the report may not receive details that would expose another person’s private information or compromise safety or enforcement.

Blocking should stop the blocked person from messaging or finding you on Ondar. Ondar may apply the block across linked accounts without disclosing the internal link. A report does not automatically tell the reported person who submitted it, although disclosure may be required by law.

For nonconsensual intimate imagery, use the separate Intimate Image Removal Process.

7. Meeting safety

Ondar does not conduct criminal background checks on all users and does not guarantee any user’s identity, statements, intentions or conduct. Use your own judgment.

• Keep early conversations in Ondar and be cautious if someone quickly moves you elsewhere.
• Never send money, gift cards, financial credentials or verification codes.
• Tell someone you trust about your plans; meet in a public place when appropriate and arrange your own transportation.
• Protect your home, workplace and live location until you choose to share them.
• Leave and contact emergency services if you feel unsafe. In the United States, call 911 for an emergency.
• Report threats, coercion, stalking, assault, scams or suspicious behavior to Ondar and, when appropriate, law enforcement.

8. Enforcement and appeals

Depending on severity, context and history, Ondar may warn a user; remove or restrict content; reduce feature access; block contact; suspend or terminate accounts; invalidate credits obtained through fraud; preserve evidence; or report conduct to authorities. Serious violations may result in immediate action without prior warning. Attempts to evade enforcement may lead to action against linked accounts.

To appeal a moderation or account decision, email safety@ondar.co with the account email or OnPin, the decision being appealed and relevant context. A different reviewer may evaluate the appeal when practicable. Ondar may limit repeat or abusive appeals.

9. Contact

Waystar Communications LLC d/b/a Ondar
2100 Ponce de Leon Blvd, 111M
Coral Gables, Florida 33134, USA
safety@ondar.co
+1 305-249-1710